Thực đơn
SERVQUALThực đơn
SERVQUALLiên quan
Tài liệu tham khảo
WikiPedia: SERVQUAL http://www.farrell-associates.com.au/BSOM/Papers/S... http://www.kinesis-cem.com/pdf/ServQual.pdf https://www.researchgate.net/publication/225083802... https://web.archive.org/web/20170330175824/http://...